YEO AT WORK | In healthcare

YEO is an instant messaging platform that’s compatible with the doctors’ Hippocratic Oath, as proven by a pilot scheme within the Rhinoplasty Society of Europe.


In our YEO At Work series, we share stories from businesses using YEO for secure private messaging at the workplace. In this case study from the healthcare industry, doctors Lydia and Charles tell us about the challenges in privacy and compliance around communications that YEO has helped them overcome, streamlining their practice and providing peace of mind around confidentiality. Using YEO has been a game-changer for them, so much so that in 2020 they decided to join our business as advisors and investors, providing valuable support and insight into the app’s development and features. 


Charles is an experienced consultant surgeon , specialising in rhinoplasty and diseases of the nose and sinuses. He and his partner Lydia, also a highly respected rhinoplasty and facial surgeon, formed Rhinoplasty London to provide specialist advice, treatment and surgery for patients suffering from nasal and sinus problems.Both have academic,teaching and research arm to their work.


Patient confidentiality is paramount in the healthcare industry: it’s embedded into the Hippocratic Oath taken by doctors, which is one of the oldest binding documents in history. Because of this, and the national rules on data no risks can be taken when it comes to the security and confidentiality of communications between a practice and its patients. 


“For some time, I’ve been looking for a platform to exchange data and information”, Charles tells us. “My practice is related to facial plastic surgery so visual images and sensitive patient data are central to my work”. Unable to find a communications tool that met his requirements both legally and personally, he came across YEO, which is designed to be GDPR-compliant and allows the practice to set a secure geofence around content, meaning sensitive photographs and documents can only be viewed on-site at the clinic. Added security features like this, and the continuous facial recognition technology, have been a breakthrough for the working efficiency of the practice: now they can communicate and share files seamlessly without compromising privacy or security in any way. 


The impact has been so great that Charles, who is on the board of the Rhinoplasty Society of Europe (RSE), has introduced YEO to his network of colleagues who are now piloting YEO on a greater scale. They use it to share learnings, research, techniques and patient information, and have collectively agreed that YEO is the only solution that offers total control and compliance. By opening up this secure communication channel, they’re able to share knowledge and collectively improve their practice. The pandemic has seen a major shift to telemedicine and Charles sees YEO as central to reducing face to face meetings and increasing efficiency.


On this pilot, Charles says: “I’m excited to be able to work with YEO in developing a programme and a process which will suit my specialty, both from an academic and a teaching point of view, but more importantly for a secure means of communication with my patients. Exchanges of information through encryption, having total control, being able to develop a process where we can have facial recognition for consent and approval for documents, to my mind, is wonderful. So I’m very excited to be a part of this project.“


Find out more about the features that make YEO such a brilliant tool for business communications here