FAQ

How can we help you?

Your Account

How do I change my email?
How do I delete my account?
How do I log out?
My phone was stolen – what do I do?
What happens if I delete my account? Will any of my information be stored?

Facial Recognition

Can I use YEO Mode while wearing a face mask?
Does it read my face if I am wearing glasses or sunglasses?
Does it work with a photo or a recording of my face?
Does YEO's Facial Recognition read my face in the dark?
What if I change my look?
What is the difference between my device Face ID and YEO Mode Facial Recognition?
What is YEO Mode?
Why do you take a profile photo of me when I sign up?

Our Messenger

Can I delete a message once it’s been sent?
Can I use emojis on YEO?
How do I invite my friends?
How do I set a geofence on my message?
How do I share YEO?
How long are my messages saved on the server for?
How will I know if one of my contacts is already connected to YEO?
What file types can I send on YEO?
What if I want my message to be saved for longer?
Who can I message?

Group Chats

How do I add more members?
How do I create a group?
How do I delete a group chat?
If I remove myself from a chat will the group chat stay open to my contacts?

Security

Can I be certain that my conversation partner won’t take a screenshot?
Do you allow screenshots?
How secure is YEO?
If someone sends us illegal content on YEO how can I take it down?
Why should I trust you?

General Questions

How are you going to make money out of this?
How is YEO different to Telegram, Whatsapp, Signal?
What is YEO?
Which devices can I use?
Who are the people behind YEO?
Who is YEO for?
Will you have ads or sell my data?

More Questions

Can I run YEO using my own server?
Can I translate YEO?
Can I use the YEO API?
Do you have a privacy policy?